Frequently Asked Questions

Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

We collect sales tax on orders being shipped to all U.S. states that impose a sales tax on all applicable products that we sell. International customers may be subjected to taxes payable to your own country upon receiving the package, but we do not collect nor know what the amount of these taxes are. Check with your country’s tax authority.

Your credit card will be charged within 24 hours prior to shipment of your item(s).

All Nuu3 products are manufactured in the United States. The manufacturing facility is FDA-approved and follows all current Good Manufacturing Practices (GMP) guidelines, which ensure complete quality control.

All Nuu3 orders are shipped in plain packaging to protect the privacy of our customers.

Credit card charges for Nuu3 products will show up on your statement under ‘iHealth-Fulfillment’.

Yes, all Nuu3 products have a 100% money-back guarantee. If you are unhappy with your purchase for any reason, all you need to do to receive a full refund, minus shipping costs, is request a return authorization number and send your bottle(s) back within 60 days of receiving your order. To review our full guarantee, click here.

Yes - all Nuu3 products have 100% gluten-free formulas.

If you need to contact us for any reason, you may call our toll-free number 1-888 211-8468 or email us at customerloyalty@nuu3.com and a member of our customer care team will be happy to help.

The full range of Nuu3 products can be ordered from our website, www.nuu3.com.

1. Click the “My Account / Order Status” link at the top right side of our site.
2. Enter your email address.
3. Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Check Out.

Simply call our toll free number 1-888 211-8468. Let one of our representatives seamlessly walk you through the ordering process. You can place a phone order from:

Monday to Friday – 9:00 AM – 5:00 PM EST

Please help us provide the best and most efficient service possible by reading our Frequently Asked Questions. We may have already provided an answer to your question here.

For fastest service, please use our intuitive Help Desk to find answers to many of your questions. If you cannot find the answer to your question or concern, you can submit a request and we will gladly address your question. Please do not call our toll free number, as it is for phone orders only and not intended for reporting issues. Our Call Center is not connected to our Customer Support team in any way. We utilize a proprietary custom built email based case management system which allows our support department to react quickly to your inbound e-mail inquiries.

1. Within seconds of submitting a request to our Help Desk the details of the ticket will be logged by our Customer Support department and a Support Ticket will be created for you.
2. Moments later you will receive an automated email confirmation containing your Case Number & other important information.
3. You will be assigned to a Case Manager who will work on your case to resolve your reported issue. They may have to email you back requesting more information in an effort to solve the issue. Your personal Case Manager will respond back to you within 24 hours. For those emails received on the weekends and holidays, your case manager will respond promptly the next business day.

Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.

To cancel or edit an order, please follow these steps:

1. Call our customer service hotline at 888-675-0241 or 888-211-8468. You can reach our representatives at the following hours:

Monday to Friday – 9:00 AM – 5:00 PM EST

2. Inform the customer service representative that you want to cancel or edit your order.

3. Provide the necessary details, such as your order number, name, and any other relevant information, to verify your identity and locate your order.

4. The customer service representative will assist you in canceling or editing your order and provide any additional information or assistance you may need.

5. Once the process is complete, you will receive a confirmation email or notification regarding the cancellation/ edit of your order.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Yes. You can speak to one of our professional customer care agents to guide you through the phone ordering process. Our toll free number is 888-211-8468. We do encourage our customers to place their orders directly through our online store because of the sheer convenience and the maximum level of security that our SSL encrypted site provides them.

On a rare occasion, our website may be experiencing difficulties receiving orders. This could be a temporary situation outside of our control, including problems with the customer’s computer. Give it a little time and revisit the site again. Another option is to call the toll free number, 888-211-8468, and a customer service representative will be happy to assist you in placing that order.

This is usually due to a couple of factors. There may have been a typo in your email address that you submitted to us. Because our system is automated and we would not recognize the mistake to correct it, you would not receive your proper email notifications for both the order confirmation and shipping notification. Please Click Here and fill out the online form. Please include your full name and order number within the details section of the form. We will be able to email you back with all of the necessary order details and shipping details on your delivery.

If you did receive an order confirmation but not a shipping notification, please wait 24 hours to compensate for any possible email difficulty. We ship all of our orders out the same day if they are received prior to 1:00 PM Eastern Standard Time (Monday-Friday). After this designated cutoff time, we will ship the following business day. We will then notify you of your order tracking number via an email confirmation.

While you have received your shipment tracking number, the shipper hasn’t scanned your package yet. Your package has shipped and we have sent you the notification-however, it still takes the shipper a couple of hours after they pick it up from our warehouse to scan every package into their tracking system. Please allow some time before carefully re-entering the shipment tracking number in the appropriate area of our page.

Please Note: USPS does not provide tracking numbers with their shipments but they do provide a shipping confirmation number. You will not be able to track USPS shipments.

In most cases, orders are received and processed immediately. The transaction takes place within an instantaneous automated system. We ship all of our orders out via most efficient method at 1:00PM Eastern Standard Time (Monday-Friday). If you need to cancel the order please login to your account by clicking on the My Account / Order Status link at the top right hand side of our site.

• Next day is delivered on the next business day after the order has shipped.
• 2nd Day Air is 2 business days after the order has shipped.
• Note: Weekends and holidays do not count as shipping/business days.
• Shipper business days are: Monday, Tuesday, Wednesday, Thursday & Friday
• If your delivery day falls on a holiday your package should be delivered on the next business day

Yes, generally all orders placed after 1:00 PM EST are shipped the following business day.

Any address that is changed by the customer or shipper after the order is shipped will be charged an address correction fee ranging from $5.00-$10.00 depending on what service you choose. (For example, no apartment number is given, an incorrect zip code or incorrect street number is provided on your order form, etc.) If you have placed an order and it has not yet shipped, you can login to your account and change your address. Click the My Account / Order Status link at the top right hand side of our site to edit your account information.

If your order was returned to IHealth Fulfillment due to incorrect address, a reshipment fee of $20.00 will be applied to customer’s account. The reshipment will be via 2-Day Shipping. Overnight reshipment of order will be $40.00.

If your order was returned to IHealth Fulfillment due to incorrect address, a reshipment fee of $40.00 will be applied to customer’s account.

All Military orders (APO/FPO addresses) are shipped by USPS Priority Mail. US mail to the various military addresses takes anywhere from one to eight weeks for delivery as we have been recently seeing delays in military shipments. The US Postal Service has no tracking on military orders. Any damages or claims must be reported to us within 24 hours of receipt of the package. If the package is damaged, take the damaged package to the military postal unit and file a report.

Please create an account by clicking the “My Account / Order Status” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

International Orders are usually shipped either by FedEx International or USPS Priority International. The shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. Upon shipment of your order, you will be emailed a shipment confirmation so you can confirm that your order has shipped.

International customers are responsible for all taxes, duties, tariffs and customs laws in your respective country (see additional restrictions below).

Please Note: Customs has the authority to hold and process a package for up to 4 weeks. We will NOT consider a package “lost in transit” until this time has lapsed. We will not, and cannot, be responsible for the policies and procedures of the Customs of any country.

1) We cannot be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.

2) Do not order items that are illegal to import into your country. Laws are different in every country. It is the customer’s responsibility to check with their Customs office to see if their country permits the shipment of our products to their country. A 25% restocking fee will be applied to orders returned by customs as “illegal to import.”

3) If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. A 25% restocking fee will be applied to orders returned by customs as “unclaimed.” Any delivery that is refused and returned to us will incur a fee of the original shipping charges, a 25% restocking fee, and any duties and taxes that were unpaid.

4) The customer is responsible for any duties or taxes that may apply.

5) For Canadian orders (as stated on Health Canada’s website): A Canadian who chooses to obtain a health product from outside Canada which may or may not have been reviewed and market authorized by Health Canada is allowed to import a single course of treatment or a 90-day supply based on the directions for use.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Please see our Returns Refunds Policy for complete details.